Who We Are

Service Metrics Group is a leading global provider of customer experience measurement solutions serving a variety of organizations and industries worldwide.

Service Metrics Group exists for organizations that care about their customer experience – not those that simply say they do. We offer the unique ability to measure both the perceptions and realities of the customer experience through an integrated suite of services.

Diversity & Team

It’s the people that make Service Metrics Group the kind of company it is. We hire and work with people who are adept, determined, and intelligent. We favor ability and potential, just as much as we favor experience

Environmental Commitment

​We’re greening our company by using resources efficiently and supporting renewable power. That means when you work with Service Metrics Group, you're being better to the earth.

Giving Back

​Each year, the Service Metrics Group team volunteers countless hours to strengthen the communities in which we live and work. We put our core values and spirit of hospitality to good use.

The Company You Keep

We maintain memberships in leading organizations and associations for the industries we serve; we strategically partner with the best and brightest minds when it comes to improving our clients' customer experience.

A Company on a Mission

Measure the customer experience and make the information accessible, relevant, and useful.