Service Metrics Group is a proud member of various organizations and associations within the industries and communities we serve. We carefully select our affiliations to ensure we’re constantly on the leading edge of our industry.
Mystery Shopping Providers Association
MSPA is the trade association representing the customer experience metrics (mystery shopping) industry worldwide (with regions located in North America, Europe, Asia/Pacific and Latin America). MSPA is widely recognized as the leader in customer experience measurement and management. Member companies unite as a common body for the purpose of strengthening the mystery shopping industry through combined efforts and actions.
Plano chamber of Commerce
Since its inception by a group of local business leaders in 1946, the Plano Chamber of Commerce has worked tirelessly to promote local economic growth, foster business-friendly public policies, and serve members through exceptional programs, benefits and services. It is the mission of the Chamber to provide resources to maximize business performance through advocacy, education and networking.
Texas Hotel & Lodging Association
Service Metrics Group has strategically partnered with various companies that can provide a range of solutions for your organization. We value the strategic relationships we have with some of the industry’s brightest minds and capable organizations to assist our clients in further achieving their customer experience objectives. Be it training, employee engagement, or creative work, these companies truly deliver.
Avant Hospitality Service Advisors
Avant Hospitality is a full service hospitality training and consulting company that offers a comprehensive range of service solutions and exceptional quality support to the hospitality/travel industry worldwide. Services include manager and employee training, standards of performance manuals, job description templates and customization, creation and customization of service standards for any function, and new property openings. Clients include hotels, resorts, casinos, restaurants, airports, government agencies, and more
Freeman group Service Solutions
FreemanGroup has undertaken quality initiatives with a number of diverse clients throughout the United States, Latin America, Europe, Asia, the Caribbean, and more. Clients range from government and tourist boards to hotels, casinos, stadiums, and airlines. In addition to offering a number of proprietary training workshops and follow-up training programs, FreemanGroup offers instructor certification programs and workshops specifically designed for human resource departments, leadership, and supervisors.
Global Training Solutions Macau