Service Metrics Group - Customer Experience Measurement
Menu

What We Do

Service is emotional.

With that philosophy in mind, the challenge becomes objectifying and quantifying those emotions into accessible, relevant, and useful information that can be actioned.

We're not form fillers, box checkers, or data dumpers. Our goal is to deliver on our mission, everyday:

Measure the customer experience and make the information accessible, relevant, and useful.
Picture

Quality Assurance &
​On-Site Inspections

Robust and innovate solutions that give you customized and specific data for your operation.
Picture

Customer Satisfaction &
Feedback Systems

Proactively surveying your customers in the most creative and entertaining ways to discover what satisfaction means to them.
Picture

Online Reputation Management

Managing and measuring your online reputation to discover the sentiment behind the posts, reviews, and tweets.

Above All

A Service Metrics Group partnership means a single solution for measuring your customer experience.
That way you can spend time on the things you're good at... like running hotels, crafting cocktails, flying planes - or whatever it is that keeps your customers coming back.
Find Out More

Blog

Contact

FAQ

News & Media

Opportunities

Picture
Picture
Picture
Compliance, Legal, Privacy, & Terms of Use
Copyright © 2012-2018 Service Metrics Group LLC and Service Metrics Group Limited. All rights reserved. All trademarks and registered trademarks are property of their respective owners.
  • Who We Are
  • What We Do
  • How to Reach Us
  • Who We Are
  • What We Do
  • How to Reach Us