You only get one reputation.
With millions of reviews, status updates, tweets, check-ins, and photos posted daily, across countless platforms and languages worldwide, leveraging social conversations and making sense of big social data is a daunting task. Service Metrics Group has partnered with leading companies proficient in semantic technology and software development to make online reputation management an accessible, relevant, and useful part of doing business - whether you're a single location or a major brand with worldwide presence.
Understand consumer insights with the industry's best analytics dashboards that capture sentiments and opinions from millions of comments from hundreds of online sources like TripAdvisor, Facebook, Google+, Twitter, Yelp, and more across 20 different languages.
Online Reputation Management Training & Internal Certification
Full-Service Online Reputation Management Services
Partnerships with review sites like TripAdvisor, HolidayCheck, and many more ensure the most access to the world’s largest review sites’ APIs.
More Hotels, More Languages, More Sources
Tracking of more than 400,000 hotels, in 23 different languages, across 250+ sources.
Get alerted for every new review that is written across the web and respond directly to all reviews from one system to save time. No more surfing the web looking for new reviews.
The Industry's Best Dashboard
- Patented gradual reveal concept
- Take action on the most important trends
- Dive in deeper for more analytics power
Daily Email Alerts
- Monitoring of 250+ review sites/online travel agencies (OTAs)
- Never miss a single review, tweet or post
- Alerts for single hotels as well as across a brand
Guest Review Management
- Identify positive and negative trending topics
- Respond to any review through the tool
- Translate reviews into 25 languages
- Assign and track tasks and goals
Full Social Media Overview
Portfolio & Competitive Indexing
- Monitor your entire hotel portfolio
- Benchmark against your competitors with the Competitive Index
- Fully customize your data views to your needs