PLANO, TX, August 5, 2013 — Service Metrics Group is joining the American Gaming Association (AGA), the National Center for Responsible Gaming (NCRG) and casinos and gaming companies nationwide to participate in the 16th annual Responsible Gaming Education Week (RGEW), taking place Aug. 5-9. This year’s RGEW theme is “How Do You Say Responsible Gaming?” With employees and customers from around the world, Service Metrics Group is proud of its diversity and is using RGEW 2013 to promote the message that no matter what language gaming employees and customers speak, it’s important that they all speak responsible gaming. “We at Service Metrics Group are dedicated to promoting responsible play in the casinos we service and amongst our team—and this year’s Responsible Gaming Education Week is an opportunity do both,” said Will Tarrant, co-founder and managing partner. “By sharing the message of responsible gaming with our customers, colleagues, friends, and family, we aim to show it’s important everyone to be fluent in the messages of responsible gaming.” In conjunction with RGEW, the AGA and the NCRG, are releasing new responsible gaming videos and making their most popular responsible gaming brochures available for the first time in French, Korean, traditional Chinese and Vietnamese—in addition to English and Spanish. The AGA’s “What Are the Odds?” video and the NCRG’s “What is a Gambling Disorder?” video can be viewed at www.americangaming.org and www.ncrg.org. “Responsible gaming is an ongoing priority of our employees, from our company’s leadership to our team out in the field,” said Robb Scott, co-founder and managing partner. “By supplying our team with information to know the odds, understand slot machines, and realize the steps to being a responsible gambler, Service Metrics Group is dedicated to being an ambassador of responsible gaming and keeping gaming what it should be—entertaining and fun.” RGEW was established in 1998 by the AGA. The event is designed to heighten awareness of responsible gaming and disordered gambling among employees, patrons and the general public. Since 2012, RGEW has taken place as one phase of the broader “All In” campaign, which highlights the corporate social responsibility efforts in the commercial gaming industry. For additional information about RGEW and how it is being observed in casino communities across the country, please visit www.americangaming.org. Service Metrics Group is a Texas-based company that measures the customer experience for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operations worldwide. The American Gaming Association (AGA) is the national trade association for the commercial casino industry. In addition to representing the interests of its members on federal legislative and regulatory issues, the AGA serves as a clearinghouse for information, develops educational and advocacy programs, and provides leadership on industry-related issues of public concern. For more information, visit www.americangaming.org. Service Metrics Group Co-Founder Presents at Texas Hotel & Lodging Association’s Short Course1/9/2013
HOUSTON, TX, December 14, 2013 - Emphasizing the need for hotels to constantly continue their focus on customer service and use social media to help them do it, Will Tarrant, Co-Founder and Managing Partner of Service Metrics Group, spoke on Monday, January 7 and Tuesday, January 8 at the Texas Hotel & Lodging Association Short Course at the Conrad Hilton College of Hotel & Restaurant Management. As a featured presenter, Tarrant addressed attendees at the 68 year-old event on various topics relating to customer service and social media – and how they work together in the age of instant access to information via technology.
Highlights of the customer service presentation included:
Highlights of the social media presentation included:
Service Metrics Group is a Texas-based company that measures the customer experience for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operations worldwide. The Texas Hotel Association (THLA) is a nonprofit trade association representing every aspect of the lodging and tourism industry. Membership includes all of the facets of lodging options in Texas, from the largest convention center hotel to the smallest Bed & Breakfast, along with full service and limited service operators, convention and visitor bureaus, chambers of commerce, and vendors who work within the hospitality industry. Over the last eight years, THLA has grown from the fourth largest state hotel association in the country to the largest hotel association in the nation, with over 2,500 members. HONG KONG, December 5, 2012 ― Service Metrics Group, a leader in customer experience measurement solutions, today announced the opening of its new Hong Kong office, based in Wan Chai, to meet increasing demand in the region as well as giving the company the capability to locally deliver services to existing customers in the area. The company has also observed a growing trend to negotiate service contracts within a global delivery framework, while preferring to have mystery shopping, customer feedback systems, and online reputation management delivered via a local presence. News Facts:
Robb Scott, Co-Founder and Managing Partner for Service Metrics Group said “Our move into Hong Kong helps us to better service our international clients, as it is Asia's undisputed world city. We have customers with both headquarters and operations in the region and locating our new office there will allow us to serve their needs more efficiently. It also presents us with an opportunity to grow our staff while more economically reaching new customers in this exciting and rapidly developing region.” Will Tarrant, the company's other founder and Managing Member also said "We really enjoy doing business in this region and we see Hong Kong as the gateway to the rest of Asia. Service Metrics Group has been delivering experience measurement solutions in Macau already, and the opening of this new office allows us to more effectively meet their demands for service measurement services and to nurture a new generation of field Analysts.” Service Metrics Group is a Texas-based company that measures the customer experience for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operations worldwide. |
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Copyright © 2012-2023 Service Metrics Group LLC and Service Metrics Group Limited. All rights reserved. All trademarks and registered trademarks are property of their respective owners.