Service Metrics Group this month launched its improved platform that gives clients the ability to influence and generate positive customer feedback, and amplify this feedback across the web to attract new customers. The innovative platform helps clients tap into what their customers are saying on leading review sites and via email surveys, respond to and approve customer reviews, and see their good reputation shared on social networks, on search engines and beyond.

“The best companies know that intelligently leveraging positive customer experiences is key to attracting new customers and opportunities. Service Metrics Group provides tools that our clients need to build a positive reputation,” says Will Tarrant, Managing Partner of Service Metrics Group. “Our web-based platform enables our clients to monitor all client reviews in one place, harvest valuable customer insight, address negative feedback, and accelerate the sharing of great reviews.”

In short, the service:

• Aggregates reviews and ratings from leading sites
• Continuously gathers customer feedback via automated email surveys
• Allows clients to moderate their review stream, making it possible to approve, respond to, or hold reviews
• Auto-uploads approved reviews to business websites, blogs, Facebook pages
• Accelerates referrals on Yelp, Google, TripAdvisors, Facebook, LinkedIn, and Twitter

Although continually focused in the travel and hospitality industry, Service Metrics Group's current clients also include luxury dealerships, hospitals, senior living facilities, private clubs, retail, airports, airlines, and more.

Service Metrics Group's all-inclusive service is available now and a 30-day complimentary trial is available by calling +1 972 638 7429 (United States), +852 8191 7429 (Hong Kong), or contacting the company via their website at servicemetricsgroup.com.

About Service Metrics Group
Service Metrics Group is a Texas-based company that measures the customer experience for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operations worldwide.

Maintenance Window Start: Saturday, August 23, 2014, 11:15 EST
Maintenance Window Complete: Sunday, August 24, 1:15 EST

Saturday, August 23rd, Service Metrics Group will be conducting infrastructure maintenance. During this time frame of two hours, all services and sites will be unavailable. While we always look for ways to perform upgrades that are non-impacting of your service, items such as this are absolutely critical in order for Service Metrics Group to provide the highest level of service and availability to our clients, team members, and vendors.

If you have any questions or concerns, please contact your point-of-contact so that we can address and work with them accordingly.

Service Metrics Group is aware of the vulnerability named “Heartbleed”. Security of data is of the highest importance here at Service Metrics Group, and we take threats such as Heartbleed very seriously.

We want to assure you that Service Metrics Group services are not vulnerable to the Heartbleed bug. Your data with us is safe.

The Heartbleed vulnerability is a security concern for any software that uses certain versions of the OpenSSL software library. Specifically versions 1.0.1 through 1.0.1f are affected. The vulnerability allows attackers to read the memory of the computer system, which may allow attackers to access secret keys and decrypt or steal sensitive data that reside in the memory of that computer. This is not a flaw with SSL, the standard encryption method used by virtually every secure website in the world. Instead this vulnerability only exists for those servers that use the affected versions of the OpenSSL software library, which does not include Service Metrics Group systems.

As an additional precaution, Service Metrics Group immediately followed best practices by rigorously testing each of our systems against Heartbleed and confirming that we were not vulnerable. We also opened support tickets with our vendors for independent verifications, which confirm our results.

Even though your data on the Service Metrics Group system is safe, it is possible that your company’s own Information Technology (IT) environment is vulnerable to Heartbleed. To address this possibility we recommend consulting with your IT staff and reviewing the Heartbleed website.

As always, if you have any additional questions, please contact Service Metrics Group by phone at +1 972 638 7429 or email at support@servicemetricsgroup.com.