There's Only One Stop on this Route

The various metrics associated with your customer experience are related. Gone are the days of trying to piece together and draw vague conclusions from your quality assurance, customer survey, and social media reports. With Service Metrics Group, you get the best of two worlds: talent and technology. Your Experience Intelligence (ExQ) lives in one place now. It's accessible. It's relevant. It's useful.

Technology is Like Fish

...the longer it sits on the shelf, the less you want it. We really think this internet, computer, and smartphone stuff is going to stick around - so we've adapted. Whether it's our mobile capabilities, state-of-the-art data centers, or online reputation management platform, you can rest assured that you're getting what's current. And what's better than current? That's right... we're always working on what's coming next.

Well-Traveled

Service Metrics Group provides a "world-ready" platform with a vast array of globalization and internationalization options that makes our product perfect for multinational operations.

• Multilingual support for any language throughout the system
• Offices in North America and Asia providing around the clock coverage of your operations

Adept Analysts

...not 'secret shoppers' from a database. You'll probably never meet some of the top talent at our company (after all, they work undercover). Our field Analysts are some of the industry's most experienced, educated, well-traveled, and well-trained people around. Ask your current 'mystery shopping' company the hard questions about who they're sending into your organization and how they're qualified to assess your customer experience. We'll be here waiting on your call.

Tenacious SMG

The only quality we pay more attention to than yours, is our own. Your data isn't up for negotiation. When you get a report it needs to be right the first time, every time. Mistakes happen, but it's not a fun day around here when they do. Service Metrics Group has the most robust internal quality control systems in the industry. Our unique editing, proofing and validation system ensure your data and reports have been checked, proofread, and cross-referenced... more than once.

Lost Time is Never Found Again

Benjamin Franklin said that (not us), and nothing could be truer. Service Metrics Group boasts the industry's quickest turnaround on quality assurance reports. Whether you need to recognize and reward outstanding performance, correct substandard performance, or make quick and agile decisions, timely information is relevant information. Immediate data is useful data.

Practicing What's Preached

The company you select to improve your customer experience should give you a great customer experience. Period. At Service Metrics Group, you'll find a talented team of professionals with ultimate client satisfaction in mind. Around here we answer phones, respond to email, and follow-up.

Variety is the Spice of Life

More ways to collect customer satisfaction data and obtain feedback than any other provider.