What We Do
Service is emotional.
With that philosophy in mind, the challenge becomes objectifying and quantifying those emotions into accessible, relevant, and useful information that can be actioned.
We're not form fillers, box checkers, or data dumpers. Our goal is to deliver on our mission, everyday:
Measure the customer experience and make the information accessible, relevant, and useful.
We're not form fillers, box checkers, or data dumpers. Our goal is to deliver on our mission, everyday:
Measure the customer experience and make the information accessible, relevant, and useful.
Quality Assurance &
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Customer Satisfaction &
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Online Reputation ManagementManaging and measuring your online reputation to discover the sentiment behind the posts, reviews, and tweets.
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Above All
A Service Metrics Group partnership means a single solution for measuring your customer experience.
That way you can spend time on the things you're good at... like running hotels, crafting cocktails, flying planes - or whatever it is that keeps your customers coming back.
That way you can spend time on the things you're good at... like running hotels, crafting cocktails, flying planes - or whatever it is that keeps your customers coming back.
Compliance, Legal, Privacy, & Terms of Use
Copyright © 2012-2023 Service Metrics Group LLC and Service Metrics Group Limited. All rights reserved. All trademarks and registered trademarks are property of their respective owners.
Copyright © 2012-2023 Service Metrics Group LLC and Service Metrics Group Limited. All rights reserved. All trademarks and registered trademarks are property of their respective owners.