Service Metrics Group - Customer Experience Measurement
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Ratings drive revenue.


Better online ratings increase revenue. It's that simple.

Service Metrics Group is the #1 software to improve reputation and customer experience.

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Service Metrics Group is the platform that drives customers to become your marketing engine.
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Online presence

Put your business on the map with accurate information.
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Review monitoring

Never miss a word with real-time notifications of new customer feedback.
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Review generation

Generating new customer reviews has never been easier.
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Review management

Monitor and respond to all your reviews from all sites in one place.
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Review marketing

Amplify customer voices and let your online reputation promote itself.
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Social listening

Hear every word on social media and track influential conversations.
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Social publishing

Plan, schedule, and post to multiple social networks from one place.
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Social engagement

Grow your following by responding directly to social comments from one place.
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Business insights

Convert unstructured customer feedback into actionable information.

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  • Who We Are
  • What We Do
  • How to Reach Us