Ratings drive revenue.

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Better online ratings increase revenue. It's that simple.

Service Metrics Group is the #1 software to improve reputation and customer experience.

Service Metrics Group is the platform that drives customers to become your marketing engine.

Online presence

Put your business on the map with accurate information.

Review monitoring

Never miss a word with real-time notifications of new customer feedback.

Review generation

Generating new customer reviews has never been easier.

Review management

Monitor and respond to all your reviews from all sites in one place.

Review marketing

Amplify customer voices and let your online reputation promote itself.

Social listening

Hear every word on social media and track influential conversations.

Social publishing

Plan, schedule, and post to multiple social networks from one place.

Social engagement

Grow your following by responding directly to social comments from one place.

Business insights

Convert unstructured customer feedback into actionable information.