Service Metrics Group Launches Next-Generation Online Reputation Management & Review Site Monitoring Platform

Service Metrics Group this month launched its improved platform that gives clients the ability to influence and generate positive customer feedback, and amplify this feedback across the web to attract new customers. The innovative platform helps clients tap into what their customers are saying on leading review sites and via email surveys, respond to and approve customer reviews, and see their good reputation shared on social networks, on search engines and beyond.

“The best companies know that intelligently leveraging positive customer experiences is key to attracting new customers and opportunities. Service Metrics Group provides tools that our clients need to build a positive reputation,” says Will Tarrant, Managing Partner of Service Metrics Group. “Our web-based platform enables our clients to monitor all client reviews in one place, harvest valuable customer insight, address negative feedback, and accelerate the sharing of great reviews.”

In short, the service:

• Aggregates reviews and ratings from leading sites
• Continuously gathers customer feedback via automated email surveys
• Allows clients to moderate their review stream, making it possible to approve, respond to, or hold reviews
• Auto-uploads approved reviews to business websites, blogs, Facebook pages
• Accelerates referrals on Yelp, Google, TripAdvisors, Facebook, LinkedIn, and Twitter

Although continually focused in the travel and hospitality industry, Service Metrics Group's current clients also include luxury dealerships, hospitals, senior living facilities, private clubs, retail, airports, airlines, and more.

Service Metrics Group's all-inclusive service is available now and a 30-day complimentary trial is available by calling +1 972 638 7429 (United States), +852 8191 7429 (Hong Kong), or contacting the company via their website at servicemetricsgroup.com.

About Service Metrics Group
Service Metrics Group is a Texas-based company that measures the customer experience for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operations worldwide.