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Service Metrics Group this month launched its improved platform that gives clients the ability to influence and generate positive customer feedback, and amplify this feedback across the web to attract new customers. The innovative platform helps clients tap into what their customers are saying on leading review sites and via email surveys, respond to and approve customer reviews, and see their good reputation shared on social networks, on search engines and beyond.
“The best companies know that intelligently leveraging positive customer experiences is key to attracting new customers and opportunities. Service Metrics Group provides tools that our clients need to build a positive reputation,” says Will Tarrant, Managing Partner of Service Metrics Group. “Our web-based platform enables our clients to monitor all client reviews in one place, harvest valuable customer insight, address negative feedback, and accelerate the sharing of great reviews.” In short, the service:
Although continually focused in the travel and hospitality industry, Service Metrics Group's current clients also include luxury dealerships, hospitals, senior living facilities, private clubs, retail, airports, airlines, and more. Service Metrics Group's all-inclusive service is available now and a 30-day complimentary trial is available by calling +1 972 638 7429 (United States), +852 8191 7429 (Hong Kong), or contacting the company via their website at servicemetricsgroup.com. About Service Metrics Group Service Metrics Group is a Texas-based company that measures the customer experience for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operations worldwide.  PLANO, TEXAS As Hurricane Harvey continues to bring catastrophic flooding and devastation to parts of Southeast Texas, Service Metrics Group is donating a portion of its gross revenue in August and September to aid in the disaster relief effort.
The company announced an initiative to help the tens of thousands of people in the affected areas meet their basic needs. In addition to its financial contribution, the company will be assisting efforts on the ground. "As a company founded in and with a proud presence in Texas, including the hardest-hit areas, we're committed to helping our neighbors get through this crisis," said Managing Partner Will Tarrant. "We know that the needs are immense, but so is our commitment for making a meaningful impact on the emergency response and humanitarian efforts. Our thoughts and prayers are with our fellow Texans." All donations will go directly to efforts on the ground in Southeast Texas, including the local Salvation Army, the American Red Cross and other respected organizations that provide disaster outreach in the region. Service Metrics Group is also encouraging its team members, clients, and others to make contributions to these worthwhile causes. Along with the financial assistance, the company's Dallas/Fort Worth-based team will be visiting the effected areas in the coming weeks to assist with relief efforts - including construction and food storage at the Salvation Army's rescue shelter in Houston. They are also working with multiple food banks throughout Texas to provide food and other necessities to multiple emergency shelters in and around Houston and Dallas/Fort Worth. About The Salvation Army The Salvation Army, established in London in 1865, has been supporting those in need without discrimination for more than 135 years in the U.S. More than 25 million Americans receive assistance from The Salvation Army each year through a range of social services: food for the hungry, relief for disaster victims, assistance for the disabled, outreach to the elderly and ill, clothing and shelter to the homeless, and opportunities for underprivileged children. For every dollar donated to The Salvation Army, 82 cents is used to support those services in 5,000 communities nationwide. The Salvation Army tracks the level of need across the country with the Human Needs Index (HumanNeedsIndex.org). For more information, go to SalvationArmyUSA.org or follow on Twitter @SalvationArmyUS. About the American Red Cross The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation's blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-for-profit organization that depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit redcross.org or cruzrojaamericana.org, or visit on Twitter at @RedCross. About Service Metrics Group Service Metrics Group is a Texas-based company that measures the customer experience for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operations worldwide.  Plano, Texas - Co-Founders & Managing Partners, Robb Scott and Will Tarrant, will be attending World Travel Market (WTM) in London, United Kingdom. The event takes place November 7-9, 2016.
WTM is the largest business-to-business event that Service Metrics Group will attend this year, offering major opportunities for new business opportunities that will further build on the company's growth. To coordinate a meeting, please contact Robb Scott or Will Tarrant via the World Travel Market website, using the My Event functionality. PLANO, Texas - Service Metrics Group, a leading global provider of customer experience measurement solutions, has named Veronica Ignat to the role of Project Manager.
Mrs. Ignat will be in charge of managing and leading client and team relationships for Service Metrics Group clients based in North America, the Caribbean, and Europe. "The expansion of our business has necessitated additional resources to serve the needs of our hospitality, gaming, entertainment, and travel industry clients," noted Robb Scott, Managing Partner "and Veronica brings a great deal of international and luxury experience to our team that will be invaluable." Before joining Service Metrics Group, Veronica held a variety of leadership roles in the hospitality and travel industry including the Ritz-Carlton Hotel Company, the El Tovar Hotel, Mise en Place Ltd., and most recently managed operations at Benkei of Tokyo. She has lived in the Canary Islands, Cayman Islands, the United States, and Romania - where she originally hails from Veronica holds a Bachelor of Science from Babes Bolyai University in Cluj Napoca, Romania and speaks three languages. She and her husband reside in Dallas, Texas.  Service Metrics Group has partnered with the largest grassroots running organization in the country, the Road Runners Club of America, to promote the 9th Annual RUN@WORK Day on September 19, 2014. Through this partnership, our organizations are working together to promote physical activity and healthy living within our community and around the country.
The goal of RUN@WORK Day is to encourage adults to get 30-minutes of exercise each day, in accordance with the Physical Activity Guidelines for Americans, either before work, during lunch, or immediately following work. RUN@WORK Day also encourages companies to help employees schedule time for physical activity. Incorporating exercise into one’s daily routine can markedly improve one’s overall physical health. “Promoting a healthy lifestyle is a central focus of Service Metrics Group,” remarked Will Tarrant, co-founder and avid runner. “We encourage area employers and employees to plan and participate in local RUN@WORK Day events as part of the national movement to get people to incorporate exercise into their daily routines.” Service Metrics Group will be participating in the initiative as a complement to existing initiatives, including a corporate wellness program. "The RRCA is excited to have Service Metrics Group involved in our RUN@WORK Day series of events”, commented Jean Knaack, executive director of the RRCA. “Participation in the 9th Annual RUN@WORK Day is an important step in raising awareness about the importance of daily physical activity. If adults can lead by example, if companies can encourage healthy living, then together we can combat the national inactivity crisis gripping our nation.” A survey conducted by the Healthy Weight Commitment Foundation in 2011 found that 85 percent of small companies (10-99 employees) and 76 percent of larger employers (100-2,500) indicated an interest in developing running and walking clubs. RUN@WORK Day is a great opportunity for our organization to highlight how local running clubs and events can work with area businesses to meet their needs for developing running and walking programs for their employees. Service Metrics Group is a Texas-based company that measures the customer experience for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operations worldwide. Founded in 1958, the RRCA is the oldest and largest distance running organization in the United States with over 2,000 running club and event members representing 250,000 individual runners active in their running communities. The mission of the RRCA is to promote the development and growth of running clubs, running events, and supporting the common interests of recreational runners throughout the country at all stages in life. The RRCA provides a national infrastructure for the development of recreational adult and youth running clubs and events that have boomed into a robust sporting activity. The RRCA actively promotes running as a healthy lifestyle and positive social activity and strives to provide quality programming that can be replicated throughout the country, such as our highly successful Start a Running Club program that has been the cornerstone of our organization for nearly sixty years. Maintenance Window Start: Saturday, August 23, 2014, 11:15 EST
Maintenance Window Complete: Sunday, August 24, 1:15 EST Saturday, August 23rd, Service Metrics Group will be conducting infrastructure maintenance. During this time frame of two hours, all services and sites will be unavailable. While we always look for ways to perform upgrades that are non-impacting of your service, items such as this are absolutely critical in order for Service Metrics Group to provide the highest level of service and availability to our clients, team members, and vendors. If you have any questions or concerns, please contact your point-of-contact so that we can address and work with them accordingly.  Service Metrics Group is aware of the vulnerability named “Heartbleed”. Security of data is of the highest importance here at Service Metrics Group, and we take threats such as Heartbleed very seriously.
We want to assure you that Service Metrics Group services are not vulnerable to the Heartbleed bug. Your data with us is safe. The Heartbleed vulnerability is a security concern for any software that uses certain versions of the OpenSSL software library. Specifically versions 1.0.1 through 1.0.1f are affected. The vulnerability allows attackers to read the memory of the computer system, which may allow attackers to access secret keys and decrypt or steal sensitive data that reside in the memory of that computer. This is not a flaw with SSL, the standard encryption method used by virtually every secure website in the world. Instead this vulnerability only exists for those servers that use the affected versions of the OpenSSL software library, which does not include Service Metrics Group systems. As an additional precaution, Service Metrics Group immediately followed best practices by rigorously testing each of our systems against Heartbleed and confirming that we were not vulnerable. We also opened support tickets with our vendors for independent verifications, which confirm our results. Even though your data on the Service Metrics Group system is safe, it is possible that your company’s own Information Technology (IT) environment is vulnerable to Heartbleed. To address this possibility we recommend consulting with your IT staff and reviewing the Heartbleed website. As always, if you have any additional questions, please contact Service Metrics Group by phone at +1 972 638 7429 or email at [email protected].  PLANO, TX, November 1, 2013 Service Metrics Group is pleased to announce their partnership with the Dallas Margarita Society as a Gold sponsor of the 2013 Dallas Margarita Ball.
"In association with the Margarita Ball, I'm so proud of the impact we're able to have on the community and the lives of these kids", said Co-Founder/Managing Partner Robb Scott. "It's such a pleasure to work with the Margarita Society for this incredible cause. This year's Margarita Ball will be held on Nov 23rd. The Margarita Ball is the largest black tie invite-only gala in the world. To date over $4,000,000 in toys and donations have been collected to help at-risk children that might not otherwise receive anything for Christmas.11,000+ people were in attendance at the 35th ball held in 2012. Service Metrics Group is a Texas-based company that measures the customer experience for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operations worldwide. The Dallas Margarita Society, Inc., (d.b.a. Dallas Children’s Charities) was formed in 1977 when a small group of business acquaintances decided to host a holiday party for associates and friends. The Society is a 501(c)(3) non-profit charitable organization whose goals are twofold. The first is to provide at-risk Dallas/Fort Worth Metroplex children with gifts at Christmas time and the second is to help those community organizations that work with at-risk children throughout the year.  PLANO, TX, October 1, 2013 - Service Metrics Group, a leading provider of customer experience measurement solutions, has announced a partnership with Anytime Fitness, the world's largest co-ed fitness franchise. Through Service Metrics Group, eligible team members can join participating fitness centers and enjoy a variety of benefits.
Service Metrics Group has made a concerted effort to invest in the health of our team and the return is exponential," said Will Tarrant, co-founder, "A healthier, more motivated workforce is a happier, more productive workforce." The mission at Anytime Fitness is to help people thrive through a fit and active lifestyle. Service Metrics Group shares a similar mission for its team - one where workers are encouraged to improve their health and fitness levels, increase their energy and productivity, and lower their healthcare spending. This new program will make it possible to encourage wellness at work. Highlights of the program include:
Service Metrics Group's goal is to give people access to the resources they need for living well and is proud to make this investment in the health of their team. Service Metrics Group is a Texas-based company that measures the customer experience for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operations worldwide. Open 24 hours a day, 365 days a year, Anytime Fitness prides itself on providing nearly 1,000,000 members with convenient fitness options in friendly, well-maintained facilities which feature top-quality exercise equipment. Members enjoy the benefit of being able to use any of more than 2,000 Anytime Fitness clubs now open in all 50 states and 12 countries. AnytimeHealth.com, the fitness industry’s premier health and wellness website, provides members with a wealth of online support, including diet and fitness trackers, meal planners, instructional videos and much more. For more information about Anytime Fitness, or to find the club nearest you, visit www.anytimefitness.com.  DALLAS, TX, July 11, 2013 – Service Metrics Group, a Plano‐based customer experience measurement company, focused in the travel/hospitality industry, was recently named as one of Dallas’ best places to work by both the Dallas Morning News and the Dallas Business Journal.
“We are honored to be ranked as one of the best places to work in Dallas,” said co-founder and owner Will Tarrant “Our goal is to operate in a transparent, focused environment where our team members enjoy working to provide superior service for our customers. We value their opinions and encourage input from everyone.” In the Dallas Business Journal's Best Places to Work 2013 listing, Service Metrics Group was ranked amongst 58 other companies ranging from ten employees to thousands. The listing aims to highlight companies, regardless of size, that excel at creating and maintaining a dynamic, supportive and inclusive workplace. “In a sluggish economy, employee satisfaction and overall engagement is always a challenge,” commented Robb Scott, the company’s other co-founder and owner. “It’s great to see our commitment recognized, but even more satisfying to hear that our employees have taken notice.” Service Metrics Group is a Texas-based company that measures the customer experience for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operations worldwide. The Business Journals is the premier media solutions platform for companies strategically targeting business decision makers. The company delivers a total business audience of over 10 million people via 43 websites, 40 publications and 550 annual industry leading events. Media products provide comprehensive coverage of business news from a local, regional and national perspective. The Business Journals have more people, publications and websites covering the nation’s business than any other business media organization. |
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Copyright © 2012-2023 Service Metrics Group LLC and Service Metrics Group Limited. All rights reserved. All trademarks and registered trademarks are property of their respective owners.