Analysts

Service Metrics Group Analysts work incognito in the field and are based in more than 15 cities worldwide. This critical cadre carries out evaluations for our clients and has unparalleled experience in their fields of expertise. Here is a look at some of our team's educational and professional backgrounds.

Education

Bellerbys College
Collin College
IHTTI School of Hotel Management
International Institute of Modern Butlers
Maria College​
Texas Tech University
University of Buckingham
​University of Texas at Austin

Experience

American Airlines
Anna Sui​
Belmond
Burberry
​Carlson-Rezidor Hotel Group
Christian Dior
Ecolab
Forbes Travel Guide
​Four Seasons Hotels & Resorts
Galaxy Entertainment Group
Guerlain
Hard Rock International
Hilton Hotels Corporation
Holiday Inn Hotels & Resorts​
Intercontinental Hotels Group
MGM Resorts International
Piaget
Radisson Hotels & Resorts
Ruth's Chris Steakhouse
Triumph
Wellcome​
Wyndham Worldwide

Expertise

Assistant General Manager
​Director of Food & Beverage
Director of Operations
Director of Rooms
​Director of Quality
Director of Training & Development
General Manager
Managing Director
​​Task Force General Manager
Vice President of Operations
Vice President of Sales