Service Metrics Group - Customer Experience Measurement
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Experience Matters​

Customer Experience Measurement
​Accessible. Relevant. Useful.
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Service centered.
​Hospitality focused.

Service Metrics Group is a leading global provider of customer experience measurement solutions serving a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment.
Who We ARe

Not everywhere, but close.

Founded and continually focused in the hospitality industry, today's Service Metrics Group serves a variety of organizations and industries.
Hotels
Casinos
Resorts
Restaurants
Ports of Entry
Private Clubs
Destinations
Retail
Entertainment
Airports
Airlines
Timeshares
Spas
Healthcare
Associations
Where You'll Find Us

What We Do

We're not form fillers, box checkers, or a data dump truck.
​We make measuring the customer experience accessible, relevant, and useful.
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Quality Assurance


A specific and objective assessment of the customer experience.
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Satisfaction & Feedback


Solicited customer feedback on your terms.
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Online Reputation Management


Your roadmap to navigate the online world of tweets, reviews, and likes. 

A Report Card Worth Bragging About

With a global presence spanning four continents, field-based Analysts in more than 15 cities, and expansion into more industries than ever before, Service Metrics Group is a company on the move.
Find out More
CLIENTS IN
COUNTRIES
​

AN AVERAGE OF
UNIQUE STANDARDS PER LOCATION
 
COMPLETED CUSTOMER SURVEYS ANNUALLY
MORE THAN
REVIEW SITES MONITORED
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News

Service Metrics Group Launches Next-Generation Online Reputation Management & Review Site Monitoring Platform

Service Metrics Group Supports Harvey Relief Efforts

World Travel Market
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Blog

How One Restaurant is Taking Customer Experience Digital

Responding to Negative TripAdvisor Reviews


The Impact of Online Reviews

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Copyright © 2012-2023 Service Metrics Group LLC and Service Metrics Group Limited. All rights reserved. All trademarks and registered trademarks are property of their respective owners.
  • Who We Are
  • What We Do
  • How to Reach Us
  • Who We Are
  • What We Do
  • How to Reach Us