Service centered.
​Hospitality focused.

Service Metrics Group is a leading global provider of customer experience measurement solutions serving a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment.

Not everywhere, but close.

Founded and continually focused in the hospitality industry, today's Service Metrics Group serves a variety of organizations and industries.
Hotels
Casinos
Resorts
Restaurants
Ports of Entry
Private Clubs
Destinations
Retail
Entertainment
Airports
Airlines
Timeshares
Spas
Healthcare
Associations

What We Do

We're not form fillers, box checkers, or a data dump truck.
​We make measuring the customer experience accessible, relevant, and useful.

Quality Assurance

A specific and objective assessment of the customer experience.

Satisfaction & Feedback

Solicited customer feedback on your terms.

Online Reputation Management

Your roadmap to navigate the online world of tweets, reviews, and likes. 

A Report Card Worth Bragging About

With a global presence spanning four continents, field-based Analysts in more than 15 cities, and expansion into more industries than ever before, Service Metrics Group is a company on the move.
CLIENTS IN
COUNTRIES
​
AN AVERAGE OF
UNIQUE STANDARDS PER LOCATION
 
COMPLETED CUSTOMER SURVEYS ANNUALLY
MORE THAN
REVIEW SITES MONITORED

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